Shipping & Returns

 

A NOTE FROM FEDEX REGARDING POTENTIAL DELAYS:
"FedEx continues to experience significant package volumes due to the explosive growth of e-commerce brought on by the onset of COVID-19. That, coupled with a severe ongoing industry workforce shortage, has created operational challenges. We sincerely regret any inconvenience caused by delays and appreciate our customers’ patience as we implement contingencies, including securing additional package handler resources, to restore service levels."


Shipping Policy

Generally speaking, orders usually ship from our factory in Bucyrus, Ohio 5-7 business days after the order is placed. Order processing times may be longer during peak holiday seasons or immediately after a popular online promotion.  See map below for approximate transit times once your order has left our facility.  Crossroads currently ships to the contiguous U.S.  Contact us for a shipping quote outside of this area.

  • $9.95 Flat Rate Shipping  |  Free Shipping on orders of $100*
  • Valid in the contiguous U.S. only.  Shipping calculated on pre-tax subtotal.

Please feel free to contact us with any shipping/delivery questions.  Crossroads offers standard delivery service (Home Delivery Ground) via FedEx.  Expedited shipping options and international shipping may be available for an additional fee.  Contact us for a quote.

Crossroads cannot ship packages on days that are U.S. national holidays. Shipping charges and terms are subject to change without notice.

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Returns Policy

Crossroads prides itself on producing high-quality products and offering outstanding customer service. We stand behind the products we manufacture and want all of our customers to be completely satisfied with their purchases. If you are not fully satisfied, please review our return policy and complete the Return Form to start the return process. If you have any questions, please feel free to contact us any time at 866-247-0156.

CROSSROADS RETURN POLICY (Effective January 1, 2015)

RETURN CONDITIONS:

  • All items should be unused and in brand new condition
  • All items should be packed well and returned in the appropriate packaging
  • You are responsible for the shipping charges to return the product
  • You may use any shipping carrier but we recommend FedEx or UPS
  • Your product refund will be issued to the original payment method used
  • Your original shipping charges (if applicable) are not refundable
  • You may request a return or exchange within 30 days of receipt of product
  • Failure to follow these conditions may result in a reduced refund
  • A 20% restocking fee may apply to orders over $100
  • Items purchased online may not be returned at the Crossroads Factory Store


DEFECTIVE ITEMS:

  • Should you have a quality issue with your product concerning the fragrance, wicks, glass, etc. please do not throw the item out. You may be asked to return the product for quality assurance purposes.


DAMAGED ITEMS:

  • Damages/discrepancies must be reported within 5 business days product receipt
  • It is not necessary to return product that has arrived damaged for safety reasons
  • Submit a photo of the damaged product to tara@crossroadsfamily.com